Once an eBook is downloaded to a computer, it is then the property of the computer owner and cannot be returned like a real book. There is no way to return an eBook.
We DO NOT give refunds for eBooks.
If you have any other problems, email us first. We will do everything possible to help you. If we cannot resolve an issue, we will call you to resolve the issue. Customer satisfaction is of utmost importance to us.
Additional reasons why refunds cannot be given for eBooks:
However, we do give refunds for legitimate reasons. We determine legitimate on a case-by-case basis.
Contact us via email with a written statement and description for your legitimate reason for a refund. Without a written email we DO NOT consider refunds. It is required.